Refund Policy

At CraftScore, we believe in the quality of our tool and offer a "Freemium" (free plan) model precisely so that you can evaluate the value generated by the platform before making any financial commitment.

We strongly recommend that new users utilize the Free plan (which allows the analysis of up to 5 candidate evaluations) to ensure that the tool meets your company's technical and recruitment needs before upgrading to the PRO plan.

Refund Conditions

Refunds for paid PRO plan subscriptions are strictly governed by consumer protection legislation and commercial laws applicable in your jurisdiction at the time of purchase.

• Cancellation: You can cancel your subscription at any time through the settings dashboard (Settings > Billing) or via the customer portal link on Polar.sh. Cancellation will prevent future charges but will keep your PRO access active until the end of the already paid billing cycle.
• Legal Right: If your country's legislation requires a mandatory cooling-off period for online B2B/B2C software as a service purchases, we will honor that right (for example, the right of withdrawal within 7 days, as provided by applicable Brazilian legislation, if applicable).
• Exceptions: Outside the periods and conditions strictly guaranteed by law, paid subscription fees are non-refundable. We do not issue prorated refunds for unused months on annual subscriptions, nor for unused evaluations during the plan period.

To request a refund based on your legal rights, please contact our support team immediately by emailing [email protected], stating your account email and the reason for the request.